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Support Supervisor, Bill Review

Company Name:
Liberty Mutual
Title: Support Supervisor, Bill Review
Location: WI-Wausau
Other Locations:
Advance your career at Liberty Mutual - A Fortune 100 Company!
The Workers'' Compensation Bill Review team is actively searching for a Support Supervisor. This position supervises a large group of support employees directly or through team leaders and oversees the day-to-day operations by scheduling and assigning work, meeting completion dates, and assisting others with resolving routine problems as well as with the interpretation of policies and procedures. Responsibilities include selection, training, objective setting, performance evaluation, salary reviews and employee development.
Responsibilities:

Supervises and evaluates the work of the support staff; assists with the prioritization of work, assigning tasks to staff and monitoring progress and quality

Estimates short-term staffing needs, schedules work hours to provide adequate coverage during peak periods, leaves, vacations, etc.

Assists others with resolving routine problems, interpretation of policies, procedures, and guidelines

Uses the objective setting and performance evaluation processes to ensure employees understand the expectations, receive regular feedback, and are appropriately rewarded

Deals decisively with performance and/or conduct issues using the performance management process

Recommends employment actions and uses various applications and management tools (including Manager Self Service, Applicant Management System, etc.) to process transactions, such as attendance, wage-and-hour, rewards/recognition, promotions, transfers, salary increases, etc.

Promotes employee development through effective planning, verbal and written communications, and cross-training

Provides initial orientation and continued training/development of staff members, implementing new processes and systems as needed to align the staff with the department''s needs and direction

Interviews and evaluates applicants using various selection tools, and recommends candidates for employment, reassignments or promotions

Makes recommendations to increase efficiency and implements recommendations as required

Maintains the unit/department records and prepares reports

Arranges for the acquisition, maintenance and/or repairs of office equipment and facilities

Conducts staff meetings to communicate new and existing Company/department policies and procedures
Qualifications:
Ability to assign, direct, and evaluate the work of staff members, prepare written procedures and policies, work independently and make sound judgments, interpret and apply rules, policies and procedures, and deal tactfully and effectively with employees, managers and people outside the company
Fully effective written, oral and personal computer skills to exchange information in a clear, concise manner
Proven problem solving and organizational skills, including the ability to manage multiple tasks simultaneously
Knowledge of department''s business, organizational structure, systems, office equipment, and Company/department policies and procedures
Associate''s degree or equivalent plus minimum of 5 years of progressively responsible related work experience
CPC (Certified Professional Coder) highly preferred
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Pay-for-Performance
Discounts on automobile and homeowner''s insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Long-term care insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company''s success is inextricably linked to our employees'' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives every day.
Responsibility. What''s your policy?Customer Service

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