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Claims Technical Assistant I - Social Media

Company Name:
Liberty Mutual
Title: Claims Technical Assistant I - Social Media
Location: WI-Wausau
Other Locations:
Advance your career at Liberty Mutual Insurance- A Fortune 100 Company!
Do you enjoy helping people? Do you like variety in your work?
Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Insurance Claims Department. Liberty Mutual Insurance is a Fortune 500 company, and one of the largest multi-line insurers in the property/casualty field. Within this you will have the opportunity to work side by side with experienced professionals who deliver the highest-quality services to our customers, helping them live safer, more secure lives.
Under moderate supervision, the Technical Assistant I utilizes a general understanding of departments operation and objectives to provide administrative support, coordination assistance, and customer service to assigned technical group, individual or product line. Acts as a liaison for technical staff and internal/external customers in responding to routine inquiries. Job functions are considered routine and predefined and require minimum evaluation and ingenuity.

Collects and coordinates data needed by technical staff. May obtain data from automated system, by reviewing files and/or by contacting other people, departments, outside sources etc.

Reviews and verifies information which may include source documents, policies, claims files, summons & complaints, salary data, etc. Ensures completion and accuracy of data, paperwork, and/or forms.

Coordinates materials or special projects for assigned technical staff or individual which may include preparing material/reports, distributing, editing, formatting and proofreading material.

Maintains records and data which may include creating database/server, developing tracking systems/spreadsheets, setting up files, etc. server, etc. Ensures accuracy of information and runs reports as needed.

Acts as a technical resource for internal and external customers/contacts.

Provides answers to routine inquiries and coordinates responses.

Resolves problems and/or discrepancies which may involve research and data collection.

Provides administrative support to technical staff whichmayinclude:

Creating documents, forms, spreadsheets, presentation material, etc.

Reviewing incoming mail for technical staff and determine course of action.

Preparing and sending out "form" letters.

Transcribing dictation to final copy and finalizing draft documents.

Coordinating and arranging travel plans and appointments.
Qualifications:

Excellent computer skills, including solid understanding of MS Word, MS Excel and Social Media

An Associate's degree in a business related field or equivalent experience preferred.

Solid writing skills and ability to work accurately with numbers.

Excellent interpersonal skills to provide quality customer service to both internal and external customers. Strong organizational and time management skills.

General knowledge of departments operations and objectives.

Proficiency in personal computer applications and systems which may include excel, desktop publishing, and department specific systems/applications.

At least 3 years of related administrative office work experience.

Additional education may be substituted for lack of experience
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Pay-for-Performance
Discounts on automobile and homeowner''s insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Accidental death & dismemberment insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company''s success is inextricably linked to our employees'' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What''s your policy?Claims

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