Lead Coordinator of Patient Access Services
3.
1 Wausau, WI Wausau, WI Full-time Full-time $20.
75 - $23.
00 an hour $20.
75 - $23.
00 an hour 11 days ago 11 days ago 11 days ago Pay starting at $20.
75 - $23.
00 It is never too early to plan for retirement! As an employee of NCHC, you would be eligible for the Wisconsin Retirement System (WRS), which is among the best funded and best managed public pension systems in the country.
The WRS is a hybrid defined benefit plan.
It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan.
The WRS is a strong public pension plan because of its stable funding, unique plan design and robust governance.
These factors set the WRS apart from the vast majority of other plans in the United States.
With some $142 billion in assets, it is the 8th largest U.
S.
public pension fund.
Participating staff contribute 6.
8% and NCHC will match this at 100% each pay period! Employee
Benefits:
NCHC Employee Benefits Purpose of the Position:
Under the supervision of the Outpatient Operations Manager, the Lead Coordinator of Patient Access Services will partner closely with management to ensure effective operations by organizing, scheduling, and monitoring the department workload.
This position will act as the main point of contact for complex issues and problem resolution as related to patient registration, referral, and enrollment functions.
Education, Licenses, Certification, Skills and Experience Requirements:
Minimum Education:
High School Diploma or equivalent.
Minimum Work
Experience:
Three years of related experience in health care Required Skills:
Excellent customer service skills Basic working knowledge of computers and computer programs such as Microsoft Word, Microsoft Excel, Outlook Email, etc.
Ability to establish and maintain positive working relationships with interdisciplinary team including physicians, therapists, and nurses.
Ability to communicate effectively both in writing and verbally Keyboarding skills including ability to use an Electronic Medical Record Exceptional phone etiquette Ability to multi-task Driving Requirements:
Valid Wisconsin driver's license and appropriate auto insurance coverage as required by North Central Health Care.
Must have the use of a personal vehicle.
Preferred Qualifications, Skills, Education, Licenses, Certifications and Requirements:
Bachelor's degree in Health Information Management, Health Care Administration, or other related field.
Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.
Essential Job Duties and
Responsibilities:
Understand the EMR used by the organization and how data is accurately entered and maintained, including demographics and billing information.
Assists in oversight of pre-admission process by confirming payer credentials of providers, gathering, and entering patient information, and securing payment information.
Complete preadmission benefit verification as requested by admissions coordinator, including benefits, precertification requirements and copayment amounts.
Manage various reports and associated data, including Televox and No-Show.
Maintains an effective scheduling system with and ensures accuracy of information to bill for services.
Act as primary point of contact for Patient Access staff and provide support and guidance as needed.
Maintain the master schedule for all Outpatient providers in the Tri-County area.
Leads patient access training efforts under the guidance of the Operations Manager.
Provides evaluation/insight into staff performance for professional development and training needs.
Manage and provide patient access coverage as needed.
Review provider schedules and assess for opportunities to maximize efficiency.
Review and close encounters within the EMR as needed.
Creation and adjustment of provider EMR templates (blocking, PLT, etc.
) Review of daily outpatient appointments to verify accuracy (insurance information, authorization information, etc.
) Maintains regular on-site attendance.
Non-Essential Job Duties:
All other duties as assigned.
Supervisory Expectations:
N/A Functional Demands:
Activity Requirements (including Mental & Physical Activities):
80% General Office Work:
Frequent use of computer, keyboard, and other technology; data interpretation, decision making, problem recognition, problem solving, visual acuity (near visual acuity, far visual acuity, depth perception, color vision), hearing, verbal communication, verbal comprehension, writing communication, and written comprehension 10% Sedentary Work:
Continuous sitting at desk for several hours occasional standing, walking, turning, twisting, bending, stooping, carrying, pushing, pulling, reaching, grasping, and lifting of under 10 pounds as required 10% Light Work:
Intermittent lifting, sitting, standing, walking, turning, twisting, bending, stooping, carrying, pushing, pulling, reaching, and grasping.
Must be able to lift a minimum of 10 pounds unassisted Exposure to Hazards:
Select the most appropriate level of hazard exposure Minimal exposure to workplace hazards Types of Hazards:
Other Working Conditions:
Indoors Background Noise Tight Spaces and/or Close Quarters Required to function around high behavioral or physically disruptive individuals Travel Requirements:
Frequency:
Regular Type of travel:
In community Within the county Out of the county Nature of travel:
Other:
NCHC locations Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Wausau, WI Wausau, WI Full-time Full-time $20.
75 - $23.
00 an hour $20.
75 - $23.
00 an hour 11 days ago 11 days ago 11 days ago Pay starting at $20.
75 - $23.
00 It is never too early to plan for retirement! As an employee of NCHC, you would be eligible for the Wisconsin Retirement System (WRS), which is among the best funded and best managed public pension systems in the country.
The WRS is a hybrid defined benefit plan.
It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan.
The WRS is a strong public pension plan because of its stable funding, unique plan design and robust governance.
These factors set the WRS apart from the vast majority of other plans in the United States.
With some $142 billion in assets, it is the 8th largest U.
S.
public pension fund.
Participating staff contribute 6.
8% and NCHC will match this at 100% each pay period! Employee
Benefits:
NCHC Employee Benefits Purpose of the Position:
Under the supervision of the Outpatient Operations Manager, the Lead Coordinator of Patient Access Services will partner closely with management to ensure effective operations by organizing, scheduling, and monitoring the department workload.
This position will act as the main point of contact for complex issues and problem resolution as related to patient registration, referral, and enrollment functions.
Education, Licenses, Certification, Skills and Experience Requirements:
Minimum Education:
High School Diploma or equivalent.
Minimum Work
Experience:
Three years of related experience in health care Required Skills:
Excellent customer service skills Basic working knowledge of computers and computer programs such as Microsoft Word, Microsoft Excel, Outlook Email, etc.
Ability to establish and maintain positive working relationships with interdisciplinary team including physicians, therapists, and nurses.
Ability to communicate effectively both in writing and verbally Keyboarding skills including ability to use an Electronic Medical Record Exceptional phone etiquette Ability to multi-task Driving Requirements:
Valid Wisconsin driver's license and appropriate auto insurance coverage as required by North Central Health Care.
Must have the use of a personal vehicle.
Preferred Qualifications, Skills, Education, Licenses, Certifications and Requirements:
Bachelor's degree in Health Information Management, Health Care Administration, or other related field.
Any combination of education and experience that provides equivalent knowledge, skills and abilities may be considered.
Essential Job Duties and
Responsibilities:
Understand the EMR used by the organization and how data is accurately entered and maintained, including demographics and billing information.
Assists in oversight of pre-admission process by confirming payer credentials of providers, gathering, and entering patient information, and securing payment information.
Complete preadmission benefit verification as requested by admissions coordinator, including benefits, precertification requirements and copayment amounts.
Manage various reports and associated data, including Televox and No-Show.
Maintains an effective scheduling system with and ensures accuracy of information to bill for services.
Act as primary point of contact for Patient Access staff and provide support and guidance as needed.
Maintain the master schedule for all Outpatient providers in the Tri-County area.
Leads patient access training efforts under the guidance of the Operations Manager.
Provides evaluation/insight into staff performance for professional development and training needs.
Manage and provide patient access coverage as needed.
Review provider schedules and assess for opportunities to maximize efficiency.
Review and close encounters within the EMR as needed.
Creation and adjustment of provider EMR templates (blocking, PLT, etc.
) Review of daily outpatient appointments to verify accuracy (insurance information, authorization information, etc.
) Maintains regular on-site attendance.
Non-Essential Job Duties:
All other duties as assigned.
Supervisory Expectations:
N/A Functional Demands:
Activity Requirements (including Mental & Physical Activities):
80% General Office Work:
Frequent use of computer, keyboard, and other technology; data interpretation, decision making, problem recognition, problem solving, visual acuity (near visual acuity, far visual acuity, depth perception, color vision), hearing, verbal communication, verbal comprehension, writing communication, and written comprehension 10% Sedentary Work:
Continuous sitting at desk for several hours occasional standing, walking, turning, twisting, bending, stooping, carrying, pushing, pulling, reaching, grasping, and lifting of under 10 pounds as required 10% Light Work:
Intermittent lifting, sitting, standing, walking, turning, twisting, bending, stooping, carrying, pushing, pulling, reaching, and grasping.
Must be able to lift a minimum of 10 pounds unassisted Exposure to Hazards:
Select the most appropriate level of hazard exposure Minimal exposure to workplace hazards Types of Hazards:
Other Working Conditions:
Indoors Background Noise Tight Spaces and/or Close Quarters Required to function around high behavioral or physically disruptive individuals Travel Requirements:
Frequency:
Regular Type of travel:
In community Within the county Out of the county Nature of travel:
Other:
NCHC locations Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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