Customer Service Representative
4.
2 Wausau, WI Wausau, WI Full-time Full-time $16 - $24 an hour $16 - $24 an hour 1 day ago 1 day ago 1 day ago At Samuels Group, we recognize our employees are our most valuable resource.
We are builders of structures and long-lasting relationships.
Our accomplishments must always be measured by a strong team of employees, their safety, and an unrivaled level of client satisfaction.
We encourage and foster a work environment that embraces communication, respect, and recognition.
Within this environment, The Samuels Group employees flourish, taking projects to the next level.
In addition to offering a history of quality, The Samuels Group provides a passionate, energetic, and dynamic supportive culture where employees can continue to grow.
Position
Summary:
The Customer Service Representative is responsible for the entire sales preorder, order entry, and drop ship process for small projects.
This position will provide support to the sales personnel by responding to their customers with accurate and timely service to gather details for opportunity development, order entry, and order management.
Principal Duties and
Responsibilities:
The following duties are normal for this position.
These are not to be construed as exclusive or all-inclusive.
Other duties may be required or assigned.
Demo chair program tracking and management.
Communicates orders status and delivery information to customers.
Provides clarification and answers for customer's questions regarding order issues.
Assists sales/project personnel in pricing, product research and technical order information (COM requirements, custom requirements, etc.
) Assists sales with the preparation of customer quotes and presentations.
Reviews and proofs order for basic information (ship to, bill to, contract number, etc.
), accuracy, and completeness.
Enters orders into CRM; sends purchase orders to manufacturers.
Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.
).
Checks acknowledgements against order; resolves discrepancies with manufacturer; sends dropship acknowledgement to customer, adds dropship to install calendar.
Creates packing lists & final client sign off documents for installations.
Reviews receiving information from warehouse and matches to order; resolves discrepancies before approval and sending to accounting; enters receiving information into CRM and client folder.
Gives project folder to accounting to invoice client after product delivery.
Enters orders for punch list/warranty work; follows up to ensure all punch list work is done in a timely manner.
Analyzes order requirements, scope of work, requests service pricing, and schedules work with installer for deliveries on small projects.
Interfaces with furniture manufacturers on order status, current lead times, specials requirements, COM requirements, etc.
Maintains and files customer signoffs for all assigned sales/work orders.
Is responsible for punch list resolution, including ordering product and initiating work orders; follows up to ensure timely completion of punch list work for small projects.
Knowledge, Skills, and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The attributes listed below are representative of the knowledge, skill, and/or ability appropriate for the level of work performed.
High school degree or equivalent required.
Associates degree in related field desirable.
Customer service experience and/or office experience required.
Background in inside sales, project coordination or related field is helpful.
Ability to perform clerical and detailed work rapidly, accurately, and neatly.
Results-driven achiever with the ability to attain goals and complete tasks.
Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects.
Innovative problem-solver who can generate workable solutions.
Results-oriented and proactive team player who excels at building trusting relationships with customers and colleagues.
Excellent written and oral communication skills.
Must be able to ask questions, listen to, receive, and give verbal and written instructions and directions in a professional manner.
Proficiency in Microsoft Office, Excel, PowerPoint a must.
Experience with Deltek Vision and CAP Worksheet a plus.
Working Conditions:
In a typical 8-hour workday, an employee will usually sit at least seven hours, stand at least one-half hour, and walk at least one-half hour.
Employee's job requires to occasionally bend/stop, squat/crawl, climb up to eight feet, reach above shoulder height, crouch/kneel, balance, push/pull, lift/carry up to fifty (50) pounds.
Employee's job requires frequently using hands for repetitive action such as simple grasping and fine manipulating.
Work hours are generally during normal business hours.
Some business travel may be required.
Benefits/Compensation:
Health insurance, Dental insurance, Vision insurance, Health Savings Account with employer contribution, Employer sponsored life insurance, supplemental benefit options, Robust paid time off program, 401(k) with employer matching, Tuition reimbursement, Professional development assistance, Life insurance, Employee referral bonus program, Employee assistance program, Employee-driven wellness program and culture club, Flexibility, Work environment that encourages employee well-being and family/work balance.
Visit our Facebookand Websiteto learn more about us! The Samuels Group is an Equal Opportunity and Veteran Friendly Employer.
Job Type:
Full-time Pay:
$16.
00 - $24.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
1 year 2 years 3 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Wausau, WI 54401:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Wausau, WI Wausau, WI Full-time Full-time $16 - $24 an hour $16 - $24 an hour 1 day ago 1 day ago 1 day ago At Samuels Group, we recognize our employees are our most valuable resource.
We are builders of structures and long-lasting relationships.
Our accomplishments must always be measured by a strong team of employees, their safety, and an unrivaled level of client satisfaction.
We encourage and foster a work environment that embraces communication, respect, and recognition.
Within this environment, The Samuels Group employees flourish, taking projects to the next level.
In addition to offering a history of quality, The Samuels Group provides a passionate, energetic, and dynamic supportive culture where employees can continue to grow.
Position
Summary:
The Customer Service Representative is responsible for the entire sales preorder, order entry, and drop ship process for small projects.
This position will provide support to the sales personnel by responding to their customers with accurate and timely service to gather details for opportunity development, order entry, and order management.
Principal Duties and
Responsibilities:
The following duties are normal for this position.
These are not to be construed as exclusive or all-inclusive.
Other duties may be required or assigned.
Demo chair program tracking and management.
Communicates orders status and delivery information to customers.
Provides clarification and answers for customer's questions regarding order issues.
Assists sales/project personnel in pricing, product research and technical order information (COM requirements, custom requirements, etc.
) Assists sales with the preparation of customer quotes and presentations.
Reviews and proofs order for basic information (ship to, bill to, contract number, etc.
), accuracy, and completeness.
Enters orders into CRM; sends purchase orders to manufacturers.
Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.
).
Checks acknowledgements against order; resolves discrepancies with manufacturer; sends dropship acknowledgement to customer, adds dropship to install calendar.
Creates packing lists & final client sign off documents for installations.
Reviews receiving information from warehouse and matches to order; resolves discrepancies before approval and sending to accounting; enters receiving information into CRM and client folder.
Gives project folder to accounting to invoice client after product delivery.
Enters orders for punch list/warranty work; follows up to ensure all punch list work is done in a timely manner.
Analyzes order requirements, scope of work, requests service pricing, and schedules work with installer for deliveries on small projects.
Interfaces with furniture manufacturers on order status, current lead times, specials requirements, COM requirements, etc.
Maintains and files customer signoffs for all assigned sales/work orders.
Is responsible for punch list resolution, including ordering product and initiating work orders; follows up to ensure timely completion of punch list work for small projects.
Knowledge, Skills, and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The attributes listed below are representative of the knowledge, skill, and/or ability appropriate for the level of work performed.
High school degree or equivalent required.
Associates degree in related field desirable.
Customer service experience and/or office experience required.
Background in inside sales, project coordination or related field is helpful.
Ability to perform clerical and detailed work rapidly, accurately, and neatly.
Results-driven achiever with the ability to attain goals and complete tasks.
Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects.
Innovative problem-solver who can generate workable solutions.
Results-oriented and proactive team player who excels at building trusting relationships with customers and colleagues.
Excellent written and oral communication skills.
Must be able to ask questions, listen to, receive, and give verbal and written instructions and directions in a professional manner.
Proficiency in Microsoft Office, Excel, PowerPoint a must.
Experience with Deltek Vision and CAP Worksheet a plus.
Working Conditions:
In a typical 8-hour workday, an employee will usually sit at least seven hours, stand at least one-half hour, and walk at least one-half hour.
Employee's job requires to occasionally bend/stop, squat/crawl, climb up to eight feet, reach above shoulder height, crouch/kneel, balance, push/pull, lift/carry up to fifty (50) pounds.
Employee's job requires frequently using hands for repetitive action such as simple grasping and fine manipulating.
Work hours are generally during normal business hours.
Some business travel may be required.
Benefits/Compensation:
Health insurance, Dental insurance, Vision insurance, Health Savings Account with employer contribution, Employer sponsored life insurance, supplemental benefit options, Robust paid time off program, 401(k) with employer matching, Tuition reimbursement, Professional development assistance, Life insurance, Employee referral bonus program, Employee assistance program, Employee-driven wellness program and culture club, Flexibility, Work environment that encourages employee well-being and family/work balance.
Visit our Facebookand Websiteto learn more about us! The Samuels Group is an Equal Opportunity and Veteran Friendly Employer.
Job Type:
Full-time Pay:
$16.
00 - $24.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
1 year 2 years 3 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to commute/relocate:
Wausau, WI 54401:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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