Customer Service Representative (CSR)
3.
4 Wausau, WI Wausau, WI Part-time Full-time Part-time Full-time $14 - $16 an hour $14 - $16 an hour Position
Summary:
Supervise all Front End associates to ensure proper check stand flow and Customer 1st service.
Maintain accountability for all cash and assets debited, collected, deposited in the store.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:
Provide safe, effective and efficient customer service on the Front End.
Assist store leaders and associates in providing a positive customer shopping experience and increase associate interest in customer service/relations to enhance the company's reputation as the Best in Class in the retail food industry.
Supervise all customer service and Front End associates.
Train others in basic Front End operations, use of Front End equipment, customer service counter operations, accounting functions and store reports, checker and courtesy clerk duties and Roundy's policies and procedures.
Be accountable/responsible for all money debited, collected, and deposited at the store.
Maintain a well-organized, clean, pleasant shopping environment on the Front End and parking lot area.
Provide active support of our Customer 1st culture.
Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
Provide input on department budgets, goals and results and maximize department and store sales and profits.
Communicate/interact with associates and customers to provide a positive impression.
Explain standards of performance to associates; conduct performance reviews on a timely basis and continually coach associates to improve performance in accordance with direction from store management.
Maintain equipment and facilities in accordance with company policies and procedures.
Make recommendations regarding the hiring, termination, disciplining, demoting, transferring and evaluating of all Front End department associates.
Assist on special projects such as periodic inventories, store resets, remodels, special merchandising and promotions.
Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours; receive phone calls and/or report to work when necessary to effectively resolve the emergency.
Maintain flexibility to work any shift, including weekends and holidays.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications/Education:
Strong written and oral communication skills Demonstrated aptitude to manage people, organize workloads, and make intelligent decisions quickly Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization Personal initiative and follow through to completion Ability to work as part of a team in a fast-paced environment and willingness to help all members of the department Able to calmly handle stressful situations and make a positive impression on associates and customers Desired Previous Job Experience/Education:
Experience in customer service and all phases of Front End operations Understanding of all key components of department operations Knowledge of applicable laws and regulations related to employment practices and safety Job Types:
Part-time, Full-time Pay:
$14.
00 - $16.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Wausau, WI Wausau, WI Part-time Full-time Part-time Full-time $14 - $16 an hour $14 - $16 an hour Position
Summary:
Supervise all Front End associates to ensure proper check stand flow and Customer 1st service.
Maintain accountability for all cash and assets debited, collected, deposited in the store.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:
Provide safe, effective and efficient customer service on the Front End.
Assist store leaders and associates in providing a positive customer shopping experience and increase associate interest in customer service/relations to enhance the company's reputation as the Best in Class in the retail food industry.
Supervise all customer service and Front End associates.
Train others in basic Front End operations, use of Front End equipment, customer service counter operations, accounting functions and store reports, checker and courtesy clerk duties and Roundy's policies and procedures.
Be accountable/responsible for all money debited, collected, and deposited at the store.
Maintain a well-organized, clean, pleasant shopping environment on the Front End and parking lot area.
Provide active support of our Customer 1st culture.
Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
Provide input on department budgets, goals and results and maximize department and store sales and profits.
Communicate/interact with associates and customers to provide a positive impression.
Explain standards of performance to associates; conduct performance reviews on a timely basis and continually coach associates to improve performance in accordance with direction from store management.
Maintain equipment and facilities in accordance with company policies and procedures.
Make recommendations regarding the hiring, termination, disciplining, demoting, transferring and evaluating of all Front End department associates.
Assist on special projects such as periodic inventories, store resets, remodels, special merchandising and promotions.
Respond to any emergency situations that may arise at the store location during or outside of regularly scheduled working hours; receive phone calls and/or report to work when necessary to effectively resolve the emergency.
Maintain flexibility to work any shift, including weekends and holidays.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications/Education:
Strong written and oral communication skills Demonstrated aptitude to manage people, organize workloads, and make intelligent decisions quickly Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization Personal initiative and follow through to completion Ability to work as part of a team in a fast-paced environment and willingness to help all members of the department Able to calmly handle stressful situations and make a positive impression on associates and customers Desired Previous Job Experience/Education:
Experience in customer service and all phases of Front End operations Understanding of all key components of department operations Knowledge of applicable laws and regulations related to employment practices and safety Job Types:
Part-time, Full-time Pay:
$14.
00 - $16.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Evening shift Morning shift Weekly day range:
Monday to Friday Rotating weekends Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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